Comments on: Clover Point of Sale

By: Martyn Hagon

Martyn Hagon — Wed, 18 Jul 2018 17:15:58 +0000

I took on the whole package from clover, mobile credit card machine & printer and when I opened my shop then the clovers station and mini for processing card paymemts! The biggest mistake I ever made, £60.00 set up charge which I wasn’t told about £69.99 per + 25% VAT as they are Ireland based, no support, nothing, paid this for 2 years and now out of contract and they want £250.00+ VAT for me to come out of it for restocking and formatting their equipment! Not happy at all with this, if I could crack the system some how I would put on a different pos and keep the equipment.

By: Vivian

Vivian — Sat, 23 Jun 2018 03:22:08 +0000

Thanks to the terrific guide

By: Krista

Krista — Wed, 13 Jun 2018 22:09:40 +0000

My business partner and I decided to go with Clover and it was the BIGGEST MISTAKE!!! Every time we call customer support they tell us they can not help us we need to go to our iAccess account and submit the problem, and then they will send you an email explaining the process or who you need to contact. Be aware that the iAccess account is also a HIDDEN FEE that they do not tell you about BUT you are paying for it. We were so unhappy with all the HIDDEN FEES that we wanted to cancel. Here we are two weeks later, and still waiting for them to cancel our account. The number they gave us was the same number we had called FOUR times, and they are not the people that cancel your subscription. FINALLY, today on attempt number 5 the lady was finally able to contact me to the right department, and she admitted that she gets the same complaint all the time. So, beware they will keep sending you to the merchant number that has NOTHING to do with the Clover apps. Heads up when you are trying to cancel make sure you are well aware of who you speak to. They will keep charging your account until you FINALLY get directed to the correct department, and trust me you will be transferred at least 5 times each time you call.
The best advice I can tell you is DON”T go with Clover!!!

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http://Www.ucgbc.org/skype-call-recorder — Mon, 11 Jun 2018 00:02:02 +0000

It works very well for me

By: Lonny

Lonny — Sun, 10 Jun 2018 04:20:41 +0000

Thank you for the excellent post

By: Willy C

Willy C — Sat, 09 Jun 2018 17:57:43 +0000

Here it is June of 2018 and I am commenting on an article from the past. Why? Because Clover is still out there pushing their hardware and people like me are still looking at old post to get an idea of what to expect from Clover and the Clover Mini.
The Mini is a great idea in concept and for me, someone who wanted just an integrated credit card terminal it seemed right.
My need was 3 credit card terminals that could link together so anyone of my wait staff could use any of the machines. Then have one batch out and one report that we could pull from the Cloud.
The issue is the Mini is more of a Point of Sale (POS) machine and a credit card terminal (CCT) second. If you try to use it just for a CCT then you have to download a time card app that will allow you to print check out credit card balances for the waitstaff. Clover Mini does not offer this. A bit of a pain but still a viable work around.
My main complaint is Clover customer service and the unstable platform it is based on. In the one week I have used the Clover Mini I have had to reboot the units twice and they have been off line numerous times. Reboot is not a big deal, but for a brand new machine which cost $425 each I expected reliability of the FD130 or a Verifine unit (both of which I have used. )
The offline problem is in Clover’s end and fortunately you can still take charges but when you need the servers to add their tips it cannot be done in the offline mode. Also in the offline mode if a credit card is run and is declined or is short of funds in debit account or in anyway odd the transaction is flagged to be resubmitted. You must wait 24 hours after the batch to contact your merchant services provider to obtain the number to resubmit the charge. I rarely get a decline in my customer’s cards but we had two last night while Clover was in offline mode. The charges were over $150 total. Also, last night was a busy Friday night in a seasonal restaurant so we were moving fast and didn’t notice we were in offline mode considering all other internet machines were working fine.
Contacting customer service was slow and painful. At 11:30 at night my job other than finishing with the waitstaff and their banks was done. The phone call to customer service took 18 mins to answer then the service person’s accent was very thick and I had to ask for him to speak slower and more clearly (I am assuming he was in India which is not a problem as long as I get clear concise answers.)
After 30 mins of stretching my phone cord from each of the three Minis we found the two missing transactions and concluded they were flagged for re-entry. I asked if they would be doing that considering it was their fault the Minis were offline. He said no they couldn’t do that. I explained my time is valuable and calling them back to get the credit card numbers to resubmit when they caused this problem is not acceptable and I expected a call from the Customer Retention department. They should have to work for my business as hard as I work for my customers.
He assured me “that their technicians, software designers as well as engineers are working on a fix to this constant offline issue they are experiencing.”
I have a month to month contract with my service provider and can stop using Clover with zero penalties, AND I ENCOURAGE EVERY BUSINESS TO NEGOTIATE THIS FOR THEIR CONTRACT. Granted I will never get my $1275 back for the Minis, I can’t even sell them on EBay because they are attached to my merchant service provider. But I can tell my story of why you may not want a Clover system.

By: Piotr

Piotr — Wed, 06 Dec 2017 03:37:35 +0000

I have this Equipment. Highly do not recommend. Today i spoke to Kristopher #26812. I lease this equipment. Even, they make a lot of money on me than they charge $30 for shipping fee for replacement. Problem is that it keep breaking every 6 months. Last time i have got main station with cracks on main leg. Probably refurbished. It will brake soon. They will charge me $30 again… I can’t leave it like that. I need to share with my experience with other potential customers.

I spoke several times about printer for clover mobile. Has to be separate printer for receipt and separate for orders. The same printer can not print both, you have to purchase another printer.

By: Local Direct Deal

Local Direct Deal — Sat, 16 Sep 2017 22:43:44 +0000

These comments are not accurate and I suspect they are competing services trying to discredit Clover. Weve never had a problem whatsoever!

By: Scott Carver

Scott Carver — Fri, 02 Jun 2017 03:14:02 +0000

We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn’t even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told “they’re yours, you bought them, do what you want with them, you could try selling them on ebay”. Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not “Point of Sale” or “Lucky Clover”. We’re currently looking for another option, over $2000 and a lot of frustration later.

By: Cask n Keg

Cask n Keg — Fri, 10 Mar 2017 17:36:19 +0000

I have used clover for 2 1/2 years. Do not buy or use clover, it sucks! I have experienced 4 system upgrades that appear with out warning, functionality and payment processing changed significantly to the point that it disrupted business. Last year Clover, that is really First Data, changed credit card processing internally resulting in credit card amounts not matching the Clover system amounts.. I should also mention that Clover Customer service representatives denied for a week that any changes occurred. I had to supply proof that the credit card errors actually existed.

The Clover POS and the company running it really needs to stop doing upgrades without warning. They need to test the upgrades prior to releasing them, there have been numerous errors with every new release. The way Clover chooses to do business is irresponsible, disorganized and very disruptive for the customers that use the Clover POS system.

I give Clover a -F.

I will be going to another POS system., UP YOURS CLOVER!