Comments on: Lavu Point of Sale

By: Will Nevrtel

Will Nevrtel — Tue, 13 Nov 2018 05:02:28 +0000

I was a reseller for Lavu for a number of years. You are better off with literally any other POS system. Not only do they treat their customers terrible, they treat their dealers equally as bad. They kicked their dealers to the curb to sell direct, people that helped to grow the company. The code is incredibly buggy and simple things like accepting a credit card will ruin your day when you can’t take a cc payment. The software is so buggy a majority of our customers continously have to reboot the iPad to get the app to work. Continous printer and harware connectivity problems. Customer service is quick to blame the customer’s network when there are any issues putting the burden on the customer when the software is garbage. Sales reports never match. Added features like inventory control, employee management, online ordering, and delivery are all half-baked. Features get added but it’s always lite and never does what the customer expects. With constant outages and DoS attacks on their servers and with an offline mode that is completely useless, do yourself a favor and spend the money to get a real POS system, especially if you have a busy restaurant or bar. You will hate your life if you puchase Lavu, trust me. I could go on all day with all the issues, they have more problems than a math book. I fired Lavu and started supporting a real POS company and have never looked back. I’m posting this to hopefully help someone not make the mistake of buying this system.

By: Dennis Avery

Dennis Avery — Tue, 14 Aug 2018 18:35:25 +0000

Lavu is literately a POS…..we so regret the day we decided to use this product…….hasnt worked properly since we started using it and customer service is useless……….

By: Billy W.

Billy W. — Fri, 20 Jul 2018 15:11:27 +0000

Lavu is the worst P.O.S. platform available. I am a former employee and I resigned because of the misleading and outright lying that I was expected to do. Customer service is deplorable. In fact, our inside joke was just how terrible after-sale service was. I was in sales for a decent stretch and I experienced a 50% cancellation rate. I have a strong restaurant background and I understand the needs of a small restaurant owner. Lavu is a TERRIBLE option. You will almost certainly regret the purchase.

By: Duane Reeder

Duane Reeder — Mon, 02 Jul 2018 17:09:55 +0000

After purchasing LAVU in April of 2018 and spending over $8,000, three months have gone by and the LAVU system is still inoperable. It’s some of the worst customer service I’ve seen and that’s if you can even get a response from someone. LAVU is a VERY poor choice if you’re looking for a POS system and I do not recommend purchasing.

By: kim .

kim . — Sun, 03 Sep 2017 19:03:39 +0000

After being a customer of lavu for almost 3 years, we have had enough. We are a small business selling less that 20 items & no more than 5 employees. lavu pos had problems from day one that caused hours of time on the phone with lavu trying to fix issues to make it run smoothly. We never got to a point where our issues were resolved. One correction would cause another problem.
First, we believed them when they stated that their pos would be great for our shop. Slowly we saw that system was not set to be able to accommodate our needs. Each issue would wind up taking weeks, months, or never being corrected. For the first two years we put up with the multiple hour long phone calls, emails, & facetime to walk them through each issue/ resolve. It just became too much of our time taken away from the business.
BE AWARE OF THERE CUSTOMER SERVICE. They will make appointments to call and help you. Then, never call. You have to call them! Each time you call customer service you have to wait 20 minutes to speak to someone and then explain what the problem is. Even if you already called about it, you are now speaking with a different customer service person & you have to fill them in on what is going on, who you spoke with.. so on and so forth. So, even checking on a status of a problem would be at least a 45 minute call.
Example- One problem NEVER corrected in the 3 years of being a customer, 50% discount button. Seems simple. But, every time we would have to hand enter it. It never worked.
Another is they had no resolve for satisfying local laws about what needs to be printed on a receipt.
They would reconfigure some thing that would cause another problem. Example- They modified our happy hour so correct pricing would show on the receipt. Then in us using it, the pos was taking a discount off the discount. Another example they had problems syncing the merchant cc company with their app. Customers were not getting charged or would get a double charge. Causing us to have to take a loss in sales. Lavu refused to pay the difference. Saying it was our fault.
Over the last few months they have shifted their company from a small business to a corporation that does not care about their individual customers. They changed the structure of their billing. Taking away service and features. But, raised our rates. Lavu changed their policy of helping a customer to blaming the customer. Saying there was nothing they could do.
BEAWARE- lavu has an extreme record of lying and blaming the customer. Nothing is ever their error. Also, your time is of no concern to them. They have no problem telling you to go somewhere else. We finally did and are glad to not have this stress of a failing pos system with awful customer service.
If you are looking for a new pos, continue your search beyond lavu.

By: Dallas POS Systems

Dallas POS Systems — Sun, 27 Dec 2015 02:24:14 +0000

This is a great review of Lavu. I’ve been a Certified Specialist supporting Lavu for over 4 years and have installed over 100 locations. Pricing for Lavu has recently changed and it has made their system very cost effective. There will be no upfront software cost and it’s only $59 a month per terminal with an annual contract. Removing the upfront software costs makes it less cost prohibitive for smaller merchants. I do agree that there is a high level of detail involved in the setup and install of Lavu. If you’re not tech savvy and not familiar with iPad functionality, bandwidth requirements, setting up wireless routers, and networking devices; I highly recommend you hire a specialist to install the system. Lavu removed us resellers from their website, but we

By: Herb Jones

Herb Jones — Sun, 13 Dec 2015 21:40:49 +0000

Lavu’s pricing seems different now. I’d like to hear your thoughts of the value based on the new lower pricing.