Comments on: Revel Point of Sale

By: Linnie

Linnie — Fri, 29 Jun 2018 03:03:48 +0000

It works quite well for me

By: Rishikesh Pillai

Rishikesh Pillai — Tue, 27 Mar 2018 09:25:00 +0000

I show in comment most of the people’s review for the revel pos software is negative. So here I want to share an alternative to the revel pos software which is HDPOS Smart which is the best point of sale software.

By: Stephen Kilpatrick

Stephen Kilpatrick — Tue, 31 Oct 2017 23:17:10 +0000

Do NOT USE REVEL is all l can say. Revel agreed to transfer all the data from our previous POS into Revel, we have that in writing in an e mail. After paying up front for the hardware it all arrived, then they started invoicing us before the hardware was even installed let alone any data transfer taking place! That was back in July, it is now November, the data is still not transferred, they claim the promise of data transfer from their representative was too vague (what’s vague about data transfer) and they will not credit the invoices. We have a POS in place we cannot use. They are complete liars and not to be trusted in any way. Legal action is now pending. THE FULL CYCLE OF ALBURY.

By: Timothy Harrah

Timothy Harrah — Thu, 12 Oct 2017 15:49:11 +0000

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations (Brian L.) first before they would cancel the service. No indication when the 1st request to cancel (Spoke with Agne) was made that I had to call or speak to anyone else. They go on and on about company policy and how I don

By: Mickey's Services Team

Mickey's Services Team — Sat, 19 Aug 2017 18:40:10 +0000

A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss of over $3K and major internal labor dollars, cuts deep!

Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a

By: Craig Saling

Craig Saling — Thu, 18 May 2017 15:47:37 +0000

This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it’s not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore the manager can’t even see a servers tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen. Furthermore they have started to control the gateway options and give themselves additional transaction fees through Freedom Pay Gateway similar to how Micros and Aloha have been 20 years ago with Merchant Link. Just now Micros has endorced a direct driver without transaction fees and now revel wants to GoBackToTheFuture and pull this shady practice back to 2017.

By: Martyn Hoffmann

Martyn Hoffmann — Tue, 08 Nov 2016 19:53:28 +0000

This review looks like it was written by Revel and cut and paste into the review…hardly unbiased.

Revel has cost us more time, money, and headaches than I can fit on this comment page. They have treated us like their beta testers from day 1 and choose to make changes to our backend and their system without backing up our data, without notifying us, and without providing proper support. Getting through to a support person that has any semblance of knowledge takes multiple calls and escalations, and even then, half the time they seem to be guessing. Lately their response to us has been to suggest we invest an additional $2,000 in network upgrades because what we have is apparently obsolete, even though it was specified by them 18 months ago when we purchased the system.

I’m now looking for an alternative iPad based platform so that at least we can salvage the massive investment in hardware we had to make to implement Revel.

It looks nice and shiny until you have to start really using it in a high transaction environment.

Unfortunately I cannot recommend this POS.

By: jason sachs

jason sachs — Thu, 08 Sep 2016 23:58:40 +0000

i have been relatively pleased with my experience using revel. i have been a customer for the last few years. i have to say they really have improved their table service in the last upgrade, and thank god the upgrades are coming from the apple store now so it is no longer a time consuming nightmare.

By: Paul M

Paul M — Thu, 11 Aug 2016 03:28:16 +0000

STAY AWAY!!!! You have been warned. I signed up for service about 2 months ago and ordered the hardware the stands and credit card readers only as I had everything else. While everything was shipping in I started configuring the Menu and ran into some problems. I contacted support and a ticket was opened to have a special department look at it. 2 days passes and still no support. I contact them again and explain this is urgent and we need to setup ASAP and again they say they will mark the case as urgent and will get back to me soon. 3 more days passes still no response. The hardware already shipped in. I contact them on the 5th day very upset and express my frustration asking to please speak with the manager! I was informed a supervisor was not available and he will make sure to leave a note for him. Again 3 days pass and still NO FREAKING RESPONSE!!!! I contact them again and explain 8 days has passed and I am not receiving any support. At that point I was begging to think that I made a huge mistake going with this company I just imagined what would happen if we would be in full operation and receiving such bad support!!! Well another 5 days pass till finally the person from the so called special department calls at 7am and leaves voice mail leaving absolutely no contact information just a simple message that he received a note to call me!!! I honestly couldn’t believe this I still have the voicemail saved. He also send me a email “Let me know if you need help with anything” I reply to him that our restaurant is opened from 10AM and to call me from 10AM till 10PM and he again calls me at 8am and does not even leave a voicemail. I immediately called customer service and told them to turn off the service and I wanted to return the equipment! As soon as I said that everybody started calling me from every department even from corporate because I was still within the time frame to return. I did not fall for their tricks this time and told them I want to cancel and politely asked to not charge a restocking fees. Revel still wants to hold me accountable to restocking fees after all have said and shown to them. To anybody that wants a good POS system please stay FAR AWAY FROM REVEL. This is a evil and greedy company! They are only here to make money and not to help their customers solve problems and create POS solutions. Please take my word and stay far away!!! You will REGRET IT BIG TIME if you decide to go with this system.

By: David Freedman

David Freedman — Thu, 16 Jun 2016 16:26:21 +0000

This is hands down the worse choice, DO NOT BUY!!!!. Their customer service is awful. We have lost payments, the system continually goes down, their tech team is clueless and mostly based in India. We have had the system for a year and over 200 support tickets, that’s almost 1/day.

DO NOT BUY!!!!!!!!!!!!!!!!!